Simple answers for custom pet memorial keepsakes, photo uploads, production, shipping, and support.
After an order is placed, we prepare a first custom draft within 5 business days.
We will email you to confirm whether changes are needed before moving forward.
If revisions or special requests are needed, the timeline may be extended depending on the customization details.
Once the custom design is approved, the finished item is typically made and shipped within 5 business days.
Estimated delivery after shipping is usually about 5-15 days.
Custom production time and shipping time are separate. After your custom design is approved and the finished item is shipped, estimated delivery is usually about 5-15 days.
Because personalized memorial items are made specifically for each order, custom products are not eligible for standard returns.
If an item arrives damaged, please contact us with:
If approved, we will remake and ship a replacement at no extra cost.
Please upload clear pet photos whenever possible. A front-facing photo works best. Extra reference photos can help us understand markings, fur color, expression, or pose.
For order questions, proof updates, photo help, or damaged item support, please contact us using the email shown on the Contact page.
Contact SupportAfter an order is placed, we prepare a first custom draft within 5 business days. We will email the customer to confirm whether changes are needed before moving forward. Once the custom design is approved, the finished item is typically made and shipped within 5 business days.
Yes. For custom items, we send the first draft to the email used at checkout before making the finished piece. You can approve it or request changes.
Yes. If revisions or special requests are needed, the timeline may be extended depending on the customization details.
Estimated delivery after shipping is usually about 5-15 days. Custom draft review, revisions, and production time are separate from shipping time.
Because custom memorial items are made specifically for each order, personalized products are not eligible for standard returns.
Please contact support with a shipping label photo, an outer package photo, and clear photos of the damaged product. If approved, we will remake and ship a replacement at no extra cost.
A clear, front-facing photo works best. Good lighting, visible facial details, and natural expression help us create a more accurate custom piece.
Yes. FurTribute pieces are designed to feel gentle, thoughtful, and gift-ready. If you are sending a gift, you can add a note during checkout or contact us for help.