You can contact us if you need help:
- Choosing the right memorial keepsake
- Choosing the best pet photo
- Understanding the custom draft process
- Checking a draft update
- Reporting a damaged or incorrect item
- Asking about shipping or production timing
After placing a custom order, please check the email used at checkout. We will email the customer to confirm whether changes are needed before moving forward.
If you are contacting us about a damaged item, please include a shipping label photo, an outer package photo, and clear photos of the damaged product.